We're upgrading our Bill Pay service to provide a better experience for our members.
Most automatic and scheduled payments are NOT affected.
These changes only affect payments made through IU Credit Union’s Bill Pay service in Online and Mobile Banking.
Not affected:
May be affected:
An eBill is a bill that you choose to have sent electronically from the company you are paying directly to IU Credit Union’s Bill Pay for easy viewing and payment.
Please see below for more information about the upcoming Bill Pay changes.
Some features and settings will not transfer to the new Bill Pay system. Please review the information below and take any required actions before and after the upgrade.
After 5:00 p.m. Eastern Time on October 22, you will no longer be able to receive or view electronic bills (eBills), or use the eBill feature to pay or schedule payments, until our new eBill service is available.
If you have an automatic payment scheduled to occur upon receiving your eBill, this automatic payment will not transfer to the new system. You will need to check with your biller to determine your bill amount and due date and manually schedule your payment through Bill Pay or pay the biller directly.
Bill Pay will be unavailable beginning at 5:00 p.m. ET on October 29 until service resumes on November 2.
Before October 29, you must review upcoming payments to make sure any bills that need to be paid during our downtime are rescheduled to be processed before the service interruption begins. Payments that remain scheduled during that time period will not be processed until November 2. Payments scheduled for November 2 and later will transfer to the new system, except for automatic payments set up through eBills.
We'll transfer your pending or scheduled payments to the new Bill Pay system. Some billers may require updated information before payments can be sent. Those billers will be highlighted in yellow.
When you log in for the first time after November 2:
Please verify the pending or scheduled payments we’ve transferred to the new Bill Pay system.
As part of the Bill Pay upgrade, the term Payee has been replaced with Biller. A biller is the company or person you send payments to. This is a terminology change only and does not affect how you make payments.
When scheduling a payment, you'll select the date you want the payment delivered to the biller.
Payments are processed each business day at 4:00 p.m. ET. If you need to schedule, change, or cancel a payment for that day, you must do so before 4:00 p.m. ET. Payments requested after 4:00 p.m. ET may not be processed until the next business day.
Business days are Monday through Friday, excluding holidays.
After the upgrade, some payments may be delivered differently than they are today. While this won't affect your ability to make payments, it could affect when funds are withdrawn from your account.
If Your Payment Is Sent Electronically
If Your Payment Is Sent by Check
Some billers may receive a paper check.
To help protect your account from fraud, Bill Pay includes the following payment limits:
Members who enroll in Bill Pay after the new system is live on November 2 will start with a different set of limits, which will automatically increase to the existing-user limits on day 31.
A New Bill Pay User is a member who has been enrolled in Bill Pay for 30 days or less.
| Limit | Amount |
|---|---|
| Minimum Payment | $5 |
| Maximum Payment | $2,500 |
| Daily Limit | $2,500 |
| Weekly Limit | $5,000 |
| Monthly Limit | $15,000 |
An Existing Bill Pay User is a member who has been enrolled in Bill Pay for more than 30 days.
| Limit | Amount |
|---|---|
| Minimum Payment | $5 |
| Maximum Payment | $5,000 |
| Daily Limit | $10,000 |
| Weekly Limit | $25,000 |
| Monthly Limit | $50,000 |
Payments that exceed these limits cannot be processed.
You will receive various system-generated notifications related to your billers and payments.
You will receive alerts for things like when a new biller is added or deleted, if a payment fails or is returned, or if the biller information requires attention.
The new alerts will come from alerts@paymentssupportservices.com.
External Transfers allows you to conveniently transfer money between your IU Credit Union accounts and accounts you own at other U.S. financial institutions. This service is available at no charge through Online and Mobile Banking.
With External Transfers, you can:
Log in to Online or Mobile Banking and select Move Money > External Transfers.
If this is your first time using External Transfers, you'll be prompted to complete a quick enrollment process and add the account you want to use for transfers.
The minimum transfer amount is $5. Transfer limits may vary by member and whether you're transferring money into or out of IU Credit Union.
For information about your specific transfer limits, please contact us at 812-855-7823.
Transfers involving another financial institution typically arrive within one business day after processing. Transfer times may vary depending on the other financial institution and ACH processing schedules.
Transfers between eligible IU Credit Union accounts generally occur near real-time.
Scheduled External Transfers involving another financial institution can be changed or canceled before 4:00 p.m. ET on the scheduled processing date. Transfers cannot be changed or canceled after this cutoff.
Transfers between IU Credit Union accounts generally process near real-time and cannot be changed or canceled once processed. Future-dated transfers between IU Credit Union accounts can be changed before processing.
Thank you for your patience as we upgrade Bill Pay. We're excited to bring you an improved experience and appreciate your understanding during the transition.
