Online Bill Pay

Important Changes Coming to Bill Pay

We're upgrading our Bill Pay service to provide a better experience for our members.

Important Dates – See below for important “Action Items” related to these dates.

• October 22 – eBills Will Be Unavailable Until Further Notice
• October 29 – Bill Pay Will Be Unavailable
• November 2 – New Bill Pay System Live

What You Need to Know and Do

Some features and settings will not transfer to the new Bill Pay system. Please review the information below and take any required actions before and after the upgrade.

ACTION REQUIRED BEFORE OCTOBER 22 - eBills

After 5:00 p.m. Eastern Time on October 22, you will no longer be able to receive or view electronic bills (eBills), or use the eBill feature to pay or schedule payments, until our new eBill service is available.

If you have an automatic payment scheduled to occur upon receiving your eBill, this automatic payment will not transfer to the new system. You will need to check with your biller to determine your bill amount and due date and manually schedule your payment through Bill Pay or pay the biller directly.

• Review any billers currently set up with eBills.
• Be prepared to monitor due dates and schedule payments yourself either through the Bill Pay portal or directly to the biller after October 22.
• Log in to the biller’s website to determine if you need to update your statement settings.
• Watch for future updates about our new eBill service.

ACTION REQUIRED BEFORE OCTOBER 29 – Review Upcoming Payments in the Current Bill Pay System

Bill Pay will be unavailable beginning at 5:00 p.m. ET on October 29 until service resumes on November 2.

Before October 29, you must review upcoming payments to make sure any bills that need to be paid during our downtime are rescheduled to be processed before the service interruption begins. Payments that remain scheduled during that time period will not be processed until November 2. Payments scheduled for November 2 and later will transfer to the new system, except for automatic payments set up through eBills.

ACTION REQUIRED ON OR AFTER NOVEMBER 2 – Review Your Billers and Pending or Scheduled Payments

We'll transfer your pending or scheduled payments to the new Bill Pay system. Some billers may require updated information before payments can be sent. Those billers will be highlighted in yellow.

Review Your Billers

When you log in for the first time after November 2:

1. Review your biller list. Make sure all the billers you expect to see are listed.
2. Look for billers highlighted in yellow. Billers highlighted in yellow need updated information. Payments to these billers cannot be sent until the required information is updated.
3. • You can use the ‘Update’ button to enter the missing information. However, we recommend deleting the biller and adding it again with the information from a current bill. Adding the biller again with complete, accurate information may allow payments to be sent electronically instead of by check.
   • • Delete the biller and add it again. Before deleting the biller, record your account number and the amounts, dates and frequencies of any scheduled payments. When re-adding, use a current bill to enter your biller’s name, account number and the biller’s payment address exactly as shown. If you previously received eBills through Bill Pay and do not have a current bill, visit the biller’s website or contact the biller for this information.
     • Reschedule your payments. Be sure to reschedule any pending, future-dated or recurring payments with the biller you re-added.

Review Your Pending or Scheduled Payments

Please verify the pending or scheduled payments we’ve transferred to the new Bill Pay system.

1. Review your payments.
2. Confirm that the amounts, delivery dates and frequencies are correct.

Important Changes to How Payments Work

Payees Are Now Called Billers

As part of the Bill Pay upgrade, the term Payee has been replaced with Biller. A biller is the company or person you send payments to. This is a terminology change only and does not affect how you make payments.

Payments Will Be Scheduled by Delivery Date

When scheduling a payment, you'll select the date you want the payment delivered to the biller.

Same-Day Changes Must Be Made Before 5:00 p.m. ET

Payments are processed each business day at 5:00 p.m. ET. If you need to schedule, change, or cancel a payment for that day, you must do so before 5:00 p.m. ET. Payments requested after 5:00 p.m. ET may not be processed until the next business day.

Business days are Monday through Friday, excluding holidays.

Some Payments May Be Sent Differently

After the upgrade, some payments may be delivered differently than they are today. While this won't affect your ability to make payments, it could affect when funds are withdrawn from your account.

If Your Payment Is Sent Electronically

• How your account is debited will change:
  • Old System: Funds were withdrawn 1–2 business days after your scheduled payment date.
  • New System: Funds will be withdrawn from your account the night before payment is sent.
• If funds are not available, the payment will not be sent. In this case, you will need to reschedule the payment once funds become available.

If Your Payment Is Sent by Check

Some billers may receive a paper check.

• A check will be mailed to the biller from your checking account.
• Record the payment in your check register if you use one.
• How your account is debited will change:
  • Old System: Funds were withdrawn 1–2 business days after your scheduled payment date.
  • New System: Funds are withdrawn when the biller cashes the check.
    What this means for you: You must ensure sufficient funds remain in your checking account until the biller deposits the check.
• When the check clears, it will appear in your transaction history with a check number in the 70000 series.
• You will be able to view a copy of the cleared check within Digital Banking.

Bill Pay Payment Limits

To help protect your account from fraud, Bill Pay includes the following payment limits:

Members who enroll in Bill Pay after the new system is live on November 2 will start with a different set of limits, which will automatically increase to the existing-user limits on day 31.

New Bill Pay User Limits

A New Bill Pay User is a member who has been enrolled in Bill Pay for 30 days or less.

Existing Bill Pay User Limits

An Existing Bill Pay User is a member who has been enrolled in Bill Pay for more than 30 days.

Payments that exceed these limits cannot be processed.

Bill Pay Reminders and Alerts

You will receive various system-generated notifications related to your billers and payments.

You will receive alerts for things like when a new biller is added or deleted, if a payment fails or is returned, or if the biller information requires attention.

The new alerts will come from alerts@paymentsupportservices.com.

Frequently Asked Questions

• What if I don’t have billers set up in the current system?
  • If you enrolled in our current Bill Pay system, but do not have any billers set up, your Bill Pay profile will not transfer to the new system. If you would like to use Bill Pay, simply enroll again after November 2.
• Will my billers transfer?
  • Most billers will transfer automatically. However, eBills will not transfer, and some billers may need updated information before payments can be sent.
• Will my automatic payments transfer?
  • Yes. We expect recurring payments to transfer automatically. We recommend reviewing them after November 2.
• When can I use Bill Pay again?
  • Bill Pay will be available again on November 2, 2026.
• What should I do before October 29?
  • Review any upcoming payments and make any necessary changes before Bill Pay becomes unavailable. Avoid scheduling payment during the downtime.
• What if I had a payment scheduled during the downtime and did not change it?
  • Payments scheduled during the downtime (October 29 – November 1) will be processed on November 2, which could delay your payment.
• How will I know if I need to update a biller?
  • Any billers requiring attention will be highlighted in yellow when you log in after November 2.
• What is an eBill?
  • An eBill is an electronic version of a paper bill delivered directly through Bill Pay. It includes information such as the amount due and due date, and members can receive notifications when an eBill arrives or is due. Automatic payments can also be set up for eBills. Not all billers offer eBills.
    
    eBills are not available in our new Bill Pay service at this time. If you previously used eBills, you’ll need to check with each biller for your payment amount and due date, then schedule the payment yourself through Bill Pay or pay the biller directly. Please watch for future updates about eBill availability.

Thank you for your patience as we upgrade Bill Pay. We're excited to bring you an improved experience and appreciate your understanding during the transition.