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Email Security

IU Credit Union is fully committed to providing a safe and secure environment for all of your banking needs. This includes protecting personal information transmitted to and from IU Credit Union through the use of email.

Personal information that should always be sent using a secure email method includes, but is not limited to, individual names, account numbers, dates of birth, Social Security numbers, credit card numbers and driver's license numbers. Attachments that contain sensitive information such as tax returns, W-2s and applications, should also be sent securely.

In order to provide you with the latest in secure email communication, we have two secure email encryption services available.

Option 1: Online Banking Secure Email

If you are an Online Banking user, you have the option of sending a secure email using the Secure Email link. This email is automatically directed to our Member Service department. You also have the ability to send up to two attachments using this system. If you need your secure email directed to someone specific at the Credit Union or a department other than Member Services, please be sure to type the recipients name in the subject line.

Click here to log in to Online Banking.


Option 2: SecureSend

Already have a login? Click here.

Registering for SecureSend
In order to send and receive secure emails to and from the IU Credit Union using SecureSend, you must register your email address in our secure email system. Registration takes only minutes, and will ensure the safety of your sensitive information through email. Click Register Now to begin using IU Credit Union’s Secure Email.

Register Now

Receiving Secure Email
When you receive a secure email from IU Credit Union, it resides on our Secure Email system. You will receive an email notification with instructions on how to retrieve your Secure Email. Follow the instructions and log in with your email address and password to read your email.

Sending Secure Email
1. Click here to log in to our Secure Email system with your registered email address and password
2. Click on Create an Express Delivery
3. Type in the Credit Union email address you wish to send a secure email to

You may email an employee directly or use one of our group email addresses for general questions.

 Account Questions: memberservice@iucu.org
 Mortgage Lending Questions: realestate@iucu.org
 Consumer Lending Questions: consumerloans@iucu.org

4. Enter your Subject Please note: subject lines cannot be encrypted. DO NOT include sensitive information in the subject line of a secure email.
5. Write your secure message
6. You can attach up to three documents
7. Press the Send button


Please note: Your emails are only secure when sent through one of our Secure Email Systems. All emails containing sensitive information must be sent by following the email instructions above.

 

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