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IU Credit Union "We started a credit union and created a community."

Debit Card upgrade to MasterCard®

Your IU Credit Union Visa® Debit Card has been upgraded to a Debit MasterCard.


Debit Card Upgrade Overview

On April 22, 2013, all existing Visa Consumer and Business Debit Cards were automatically upgraded to a new and even better Debit MasterCard with enhanced benefits.

• If you have not activated your card and a PIN was mailed to you, activate your card following the instructions on the card's sticker by calling 877-296-2733 or activate it with the PIN at any IU Credit Union ATM.

• You can change your PIN after activating your card by calling the number listed on the PIN mailer and your card carrier. You may also change your PIN at any IU Credit Union ATM.

• Existing Visa cardholders were assigned a new card number, three-digit security code, expiration date, and PIN.

• To ensure uninterrupted service, all cardholders will need to provide their new card information to any merchants who automatically bill their debit card.


Card Benefits
Debit Card
IU Credit Union
Youth Debit Card
IU Credit Union MasterCard Business Debit Card
IU Credit Union
Business Debit Card
IU Credit Union MasterCard Platinum Debit Card
IU Credit Union
Platinum Debit Card
Zero Liability
Protects you if your card is used for purchases without your permission; for details visit www.mastercard.com/zeroliability.
MasterCard Global Service
Receive 24-hour assistance with lost and stolen card reporting, emergency card replacement, and emergency cash advance.
MasterCard VAT (Value Added Tax) Reclaim Service
Provides companies doing business in Europe an easy and efficient way to reclaim their VAT.
MasterRental Insurance
This coverage can provide reimbursement for physical damage to or theft of a rental vehicle.
Extended Warranty
Most manufacturers warranties are doubled for up to one additional year.
MasterAssist® Travel Assistance Services
Can provide emergency travel assistance plus pretrip destination information when traveling more than 50 miles from home.
Purchase Assurance
Most items purchased with your card are covered if they are damaged or stolen within 90 days of the date of purchase.
Price Protection
If there is a lower price advertised on a recent purchase, you're covered! Most purchases you make with your card are covered to receive the difference between the price you paid and a lower price advertised.
Satisfaction Guarantee
If a member becomes dissatisfied with a product they purchase with their card, they may be eligible for a refund for the cost of the product, if the store will not accept a return.
Card Features:
Designed especially for youth ages 14-18
Customary Daily Withdrawal Limits:
$200 through ATM; $250 point of sale
$500 through ATM; $2,000 point of sale


Frequently Asked Questions
1. Why did you switch from VISA to MasterCard?
We want to make your banking relationship more valuable to you. Your new card will provide added convenience, security and savings benefits at no added cost to you.

2. Will I enjoy free ATM access?
Yes! Transactions are free when you use your new Debit MasterCard at any IU Credit Union machine, plus thousands of CO-OP and Alliance One network ATMs.

3. Is there a cost with this change or will my banking fees change?
We will not charge you or increase your fees with the switchover to MasterCard. We welcome you to use your new Debit MasterCard as if nothing has changed.

4. Can I keep my old card instead?
No, your Visa Debit Card no longer works.


Verify Your Address
If you did not receive correspondence from us through the mail (such as your PIN and your new card), please ensure that your address on file with us is correct.

• Check your latest statement mailing from IU Credit Union. Your address information will also appear on eStatements.

• If you have not received mail from us in several months, you may call Member Service at 812-855-7823 or toll free 888-855-MYCU(6928) or visit any branch to verify your account information.

• If you know your address is incorrect, you may request an address change through Online Banking, by visiting any branch, or by printing and completing an Address Change Form.


Other Questions?
If you need help, stop by any branch or call Member Service at 812-855-7823 or toll free at 888-855-MYCU(6928).

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