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Attention IU Credit Union Credit Cardholders — Watch Your Mail for a New Card

FAQs | Card Benefits

We converted our credit card program to a new card processor on Monday, November 12. Cardholders should activate their new cards immediately. If you have not received your card, please contact IU Credit Union at 812-855-7823 or 888-855-6928.

Cardholders should have received a detailed letter in the mail mid-October. If you did not, please ensure that your mailing address, email address, and phone number are up-to-date with us. Copies of each letter are available below.

Platinum Rewards Letter   Platiunum Secured Letter   Cash Rewards Letter   Business Credit Letter

 

Important Dates for Cardholders:
November 7 Please pay your October credit card bill by your November 7th due date to avoid any payment delays.
November 8 Last day for online credit card account access through eZCardInfo. Please download any eStatements available through this site that you wish to keep.
November 9 This is the last day for Travel Accident and MasterRental Coverage to be active on your current credit card. Mastercard benefits will be available on your on your new card; be sure to read the benefits brochure that will be mailed with your new card.
November 11 Last day to use your current card.
November 11 First day to activate your new card.
November 12 First day to use your new card.
November 12 First day to access your new credit card account through MyCardInfo. We've added this link to our website menu and accountholders will be able to access their credit card information directly through their IUCU Online and Mobile Banking.
November 30 Your Rewards points/dollars will convert to our new Rewards Programs — IUCU Platinum Rewards and IUCU Cash Rewards

After November 12, please be sure to update your credit card information with any merchant who automatically bills your credit card, such as utilities, memberships and services such as iTunes and Netflix.

 

 

 

Card Benefits1
Mastercard® Cash Rewards Credit Card
Mastercard® Platinum Rewards Credit Card
Mastercard® Platinum Secured Credit Card
Mastercard® Business Credit Card
Cash Rewards
Earn one point for every dollar of qualifying purchases. Redeem for statement credits or deposits into your IUCU checking or savings account.
Platinum Rewards
Earn one point for every dollar of qualifying purchases. Redeem for merchandise and travel rewards.
Zero Liability2
Protects you if your card is used for purchases without your permission; for details visit Mastercard.us/zero-liability.html.
24/7 Lost/Stolen Card Replacement
Mastercard Global Service®
Receive 24-hour assistance with lost and stolen card reporting, emergency card replacement, and emergency cash advance.
Extended Warranty
Most manufacturers warranties are doubled for up to one additional year.
Mastercard ID Theft Protection
Assists you with a number of valuable services if you are the victim of identity theft.
Price Protection
If there is a lower price advertised on a recent purchase, you're covered! Most purchases you make with your card are covered to receive the difference between the price you paid and a lower price advertised.
Mastercard Airport Concierge
Arrange for a personal, dedicated Meet & Greet agent to escort you through the airport on departure, arrival or any connecting flights.
MasterRental® Insurance
This coverage can provide reimbursement for physical damage to or theft of a rental vehicle.
MasterAssist® Travel Assistance Services
Mastercard Easy Savings Program
Mastercard Easy Savings is an automatic rebate program that enables participating Merchants to provide rebates to eligible Mastercard small business cardholders registered in the program.
Purchase Assurance®
Most items purchased with your card are covered if they are damaged or stolen within 90 days of the date of purchase.
Mastercard VAT Reclaim Service
Provides companies doing business in Europe an easy and efficient way to reclaim their VAT.
Additional Benefits
Online Access/eStatement thru MyCardInfo
Online Access/eStatement for accountholders thru Online Banking & Mobile App
Auto Pay
Mobile Wallet (Apple, Google and Samsung Pay) (cards will be eligible to load on or after November 15)

1 Certain terms, conditions and exclusions apply to all the benefits listed.
2 Certain restrictions apply. Please see Mastercard.us/zero-liability.html for more details.

 

 

 

 

Frequently Asked Questions


 

If you have any additional questions, please contact a representative at 812-855-7823 or toll free 888-855-6928.

 

 

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