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Your Visa® Credit Card has been converted to an IU Credit Union MasterCard® Platinum Rewards Credit Card

What you need to know  |  Frequently Asked Questions  |  Card Benefits

What you need to know:

• The switch from Visa to MasterCard happened on Sunday, November 10. You are able to activate and use your new MasterCard. You should have received a new card with a new expiration date, a new card number and a new Personal Identification Number (PIN).

Please destroy your old VISA card by cutting it in half.

• The existing balance on your Visa card has automatically transferred to your new MasterCard. Please be sure to notify merchants that bill your credit card, such as utilities, gym memberships and service providers, of the changes to your credit card account (i.e. your new card number and expiration date).

• Your access to Visa Online expired on November 4.

Access to your transaction history and card services has changed. You will receive a new paper statement and will have access to eZCardInfo.com, which will replace our online Visa Account Access site. Once you enroll your credit card, you will be able to look up your balance and completed and pending transactions, pay your credit card bill, sign up for email and mobile alerts, print reports and more.

Be sure to enroll in credit card eStatements through eZCardInfo.com if you would like to continue or start receiving your monthly credit card billing statements online.

If you were enrolled in Visa Auto Pay, you are automatically re-enrolled to MasterCard. The previously signed agreement is now applicable to your IU Credit Union MasterCard, beginning with your December payment. If you would like to cancel Auto Pay, please notify us in writing within 25 days of your next scheduled payment.

The new payment address beginning with your December statement wil be:
    MasterCard
    PO Box 31021
    Tampa, FL 33631-3021

    (Make check payable to IU Credit Union)

• Please give us a call if you have any questions at 812-855-7823 or toll free at 888-855-MYCU.

 
Frequently Asked Questions:

Q. Why are you replacing my existing card with a new MasterCard?
A. We've partnered with MasterCard to better serve you. Your replacement card will allow us to provide you with uninterrupted service as we work with MasterCard to enhance the benefits and services available to you.

Q. What are some of the benefits1 I will enjoy?
A. In addition to worldwide acceptance at millions of locations and account access at ATMs, you will receive an expansive range of benefits that will be described in the Guide that accompanies your new card. See card benefits below.

Q. Where can I use my new MasterCard?
A. Your new card offers unsurpassed acceptance for purchases at millions of places wherever MasterCard is accepted, such as restaurants, gas stations, doctors' offices, department stores, home improvement stores, airlines, hotels, and online merchants.

Q. What should I do about charges automatically billed to my old card?
A. You must provide your new card number and expiration date to companies (like online service providers, newspapers, or the phone company) that automatically
bill your card.

Q. How do I keep track of my transactions?
A. All transactions will be listed on your monthly account statement. Plus you can check the status of your account or review transactions 24/7 at eZCardInfo.com (link available from our homepage at iucu.org).

Q. What should I do if my card becomes lost or stolen?
A. You should contact us immediately by calling 1-866-839-3485; Outside U.S. 1-727-570-4881.

Q. So what do I do now?
A. Watch for your new card to arrive in the mail in the next two weeks. Then activate your new card, and begin using it wherever MasterCard is accepted. It's that easy.

If you have any additional questions, please call Member Services at 812-855-7823 or toll free 888-855-6928.

 
Card Benefits1
IU Credit Union MasterCard Business Debit Card
IU Credit Union
MasterCard®
Platinum Rewards
Credit Card
IU Credit Union MasterCard Platinum Debit Card
IU Credit Union
MasterCard®
Business
Credit Card
 
Scorecard® Rewards
Card earns valuable bonus points, which can be redeemed for merchandise and travel rewards.
Zero Liability2
Protects you if your card is used for purchases without your permission; for details visit www.mastercard.com/zeroliability.
MasterCard Global Service®
Receive 24-hour assistance with lost and stolen card reporting, emergency card replacement, and emergency cash advance.
MasterCard VAT (Value Added Tax) Reclaim Service
Provides companies doing business in Europe an easy and efficient way to reclaim their VAT.
MasterRental® Insurance
This coverage can provide reimbursement for physical damage to or theft of a rental vehicle.
Extended Warranty
Most manufacturers warranties are doubled for up to one additional year.
MasterAssist® Travel Assistance Services
Can provide emergency travel assistance plus pretrip destination information when traveling more than 50 miles from home.
Master RoadAssist
Can provide emergency road assistance services. You are responsible for any charges that occur.
Travel Accident
Provides Travel Accident Insurance when you use your card to purchase travel tickets.
Purchase Assurance®
Most items purchased with your card are covered if they are damaged or stolen within 90 days of the date of purchase.
Price Protection
If there is a lower price advertised on a recent purchase, you're covered! Most purchases you make with your card are covered to receive the difference between the price you paid and a lower price advertised.
ID Theft Resolution
Assists you with a number of valuable services if you are the victim of identity theft.
eServices
Check Today's Rates & Fees
Account Services
Membership

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