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IU Credit Union COVID-19 Updates

Branch Lobby Closures | Campus Branch Closures | Relief Measures for Members | PPP Loan Information | Economic Impact Payment Info | IUCU Safeguards in Response to COVID-19

Updated: May 14, 2020

 

 

 

IU Credit Union Branch Lobbies Temporarily Closed Until Further Notice

After careful consideration, and to ensure the health and well-being of our employees, members and community, we have closed our branch lobbies until further notice (31 & Smith Valley Road Branch and Drive-up is temporarily closed).

All of our branch drive-ups will remain open to serve your financial needs. Additionally, we will provide lobby service to address needs that are more complex and provide safe deposit box access, by appointment only.

While this was not an easy decision, public health officials have urged social distancing to slow the spread of COVID-19.

Branch drive-ups and our Contact Center will be available regular hours:
Monday-Thursday 9:00 a.m. — 5:30 p.m. ET,
Friday 9:00 — 6:00 p.m. ET and
Saturday 9:00 a.m. — 1:00 p.m. ET.

To speak to a Contact Center representative or to make a branch appointment, please call 812-855-7823 or toll free at 888-855-MYCU (6928).

You may also access your IU Credit Union account safely and securely through Online & Mobile Banking. With Online and Mobile Banking, you can:

Please contact us at 812-855-7823, or toll free 888-855-MYCU for more information on how to enroll in Online & Mobile Banking and for a complete list of our drive-up and ATM locations.

 

 

 

Gary and Fort Wayne IU Credit Union Campus Branches to Temporarily Close Until Further Notice

Effective Wednesday, March 25, 2020, our Fort Wayne and Gary campus branch locations will be closed until further notice.

The Gary ATM will not be accessible during this closure.

Please contact us at 812-855-7823, or toll free 888-855-MYCU for more information on how to enroll in Online & Mobile Banking. Visit our locations page for a complete list of our drive-up and ATM locations as well as links to our nation-wide ATM and Shared Branching network locations.

 

 

 

Relief Measures for Members Impacted by COVID-19

IU Credit Union is committed to serving our members and providing financial solutions throughout their lives, including during times of unexpected need. To help our members experiencing financial distress related to COVID-19, we have implemented the following measures:

*fees, penalties or restrictions waived through June 30, 2020. These relief measures are subject to change at any time.

Please contact us at 812-855-7823, or 888-855-MYCU (6928) for assistance or additional information regarding these measures.

 

 

Please visit our website at iucu.org and our Facebook page for the most up-to-date information regarding IU Credit Union's service availability and hours.

We appreciate your membership and confidence in IU Credit Union, and we remain committed to serve you during these unprecedented times.

 

 

 

Plan for Implementing Measures and Instituting Safeguards in Response to COVID-19

Employee and member safety is our top concern. Accordingly, we are taking steps to provide a safer environment to help combat concerns raised by the COVID-19 health emergency and to minimize risks on our premises going forward. As informed by healthcare experts and federal, state, and local policy-makers, these steps include the following protective and preventative measures, which have been distributed to all employees and are posted on the organization's website at www.iucu.org, at the entry to the building, and on the employee bulletin board:

Employee Screening Procedures

Personal Protective Equipment

Social Distancing

Workplace Cleaning and Disinfection

Personal Hygiene

Signage

Individuals with Symptoms

Travel

 

 

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