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IU Credit Union "We started a credit union and created a community."
 
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Contact Us

We believe in personal service.

Please do not hesitate to contact us. It's a privilege to serve you.

Telephone/FAX  |  Mailing Address  |  Routing & Transit Number  |  Email

 Telephone/Fax Telephone Fax
Switchboard / Member Service / Bank-by-Phone /
Loans-by-Phone
812-855-7823 812-856-4214
Toll Free
888-855-MYCU(6928)  
IU Credit Union Investment Services
812-855-4803 812-855-2171

 Services
Merchant Check Verification
812-331-2289  
Debit Card    
Lost or Stolen Debit Card (business hours)

(after hours)
Outside US
812-855-7823
888-855-6928
800-528-2273
812-647-9794
 
Debit Card PIN Change
Outside US
877-265-9594
859-488-4130
 
Debit Card Fraud Protection (PRISM)
Outside US
800-889-5280
513-534-3977, option 1
 
Card Activation
New Card (must call from home phone)
Expired Card (requires current PIN)

866-642-0450
877-296-2733
 
Credit Card    
Lost or Stolen Credit Card
Outside US
866-839-3485
727-570-4881
 
Consumer Credit Card PIN Change
Outside US
866-297-3413
727-227-9600
 
Credit Card Fraud Protection
Outside US
800-437-9392
727-227-2447
 
Customer Service
Outside US
866-839-3409
727-570-4899
 
Card Activation
Outside US
800-456-6870
727-570-4888
 

 Mail    
  IU Credit Union
PO Box 368
Bloomington, IN
47402-0368

 Routing Number
 (for automatic payments, direct deposits, & wires)
   
  274972744

 Email Us    

Your emails are only secure when sent through one of our Secure Email Systems. All emails containing sensitive information (i.e. account numbers, Social Security numbers, tax returns, W-2s, etc.) must be sent by following our Secure Email instructions.

In order to provide you with the latest in secure email communication, we have two secure email encryption options available:

Option 1: Online Banking Secure Email

If you are an Online Banking user, you have the option of sending a secure email using the Secure Email link. This email is automatically directed to our Member Service department. You also have the ability to send up to two attachments using this system. If you need your secure email directed to someone specific at the Credit Union or a department other than Member Services, please be sure to type the recipients name in the subject line.

Click here to log in to Online Banking.


*NEW* Option 2: Secure Message Center - ZixProtect

Already have a login? Click here.

Registering for Secure Email Service
In order to send and receive secure emails to and from the IU Credit Union using the IU Credit Union secure email system, you must register your email address. It's quick, and will ensure the safety of your sensitive information through email. Click here to get started.

Receiving Secure Email
When you receive a secure email from IU Credit Union, it resides within the secure email system. You will receive an email notification with instructions on how to retrieve your Secure Email. Follow the instructions and log in with your email address and password to read your email.

Sending Secure Email
  1. Click to enter the secure message center and log in using your registered email address and password
  2. Click on the Compose tab
  3. You may email an employee directly or use one of our group email addresses for general questions

    To email an employee directly, select "other" from the drop down menu and enter the employee's email address in the space provided. If sending to multiple employees, separate the email addresses with a comma.

    For general questions, select the appropriate support group from the drop down menu.

  4. Enter your subject Please note: subject lines cannot be encrypted. DO NOT include sensitive information in the subject line of a secure email.
  5. Write your secure message
  6. Attach documents ensuring that the total file size is less than 15MB Please note: this feature is not available if accessing the system from a mobile device
  7. Press the Send button

Please note: Your emails are only secure when sent through one of our Secure Email Systems. All emails containing sensitive information must be sent by following the email instructions above.


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